Refund policy
We want you to have a great experience with iQGrip. If you don't love it, returns are free.
The guarantee
You have 30 days from the day your package is delivered to try iQGrip. If it isn't for you, we'll refund everything you paid — the product and your original shipping — and we'll pay for the return shipping too. No restocking fees, no deductions.
How a return works
- Email with your order number and let us know you'd like to return your kit. If anything's wrong, tell us first — we can almost always fix it faster than a card dispute.
- We'll send you a prepaid return shipping label.
- Send back the grip with all the components that shipped with it. Once it arrives, we'll issue your full refund to your original payment method — please allow 5–10 business days for your bank to post it.
The one requirement: we need the grip and all of its original components back. If components are missing, we'll contact you before processing — we may issue a partial refund or return the item to you. Returns showing damage beyond normal try-out use, or a pattern of repeated purchase-and-return, may receive a partial refund.
Damaged, defective, or wrong item?
Contact us promptly and we'll make it right — replacement or refund, your choice, at no cost to you.
Lost, stolen, or misdelivered packages
- Lost in transit (tracking never shows delivery): email us — we'll replace the order or refund you, and deal with the carrier ourselves.
- Marked delivered but missing: email us; we may ask you to check with neighbors and file a carrier claim or police report, and we'll help you through it.
- Wrong address entered at checkout: packages sent to an incorrect address provided at checkout are the one case we can't take responsibility for — but email us anyway and we'll do what we can.
Questions?